TERMS OF SALE AND RETURN
These General Conditions of Sale apply to all sales of products purchased through the website www.caffegoriziana.com (hereinafter only the "Site").
The use of the distance selling service described in these General Conditions of Sale is reserved exclusively for consumers (hereinafter only "Customer"), understood as natural persons who act for purposes unrelated to their commercial, entrepreneurial or professional activity that may be carried out .
The Customer is required to carefully read the General Conditions that have been made available to him on the Site in a manner suitable for allowing the Customer to memorize and reproduce them
The language available to conclude the contract is Italian. The contracts concluded with Torrefazione Goriziana s.r.l. through the Site are governed by Italian law and, in particular, by the Legislative Decree 6 September 2005, n. 206 (hereinafter also the "Consumer Code"), by Legislative Decree 9 April 2003, n. 70 (hereinafter also "E-commerce Decree") and, as applicable, by R.D. 16.03.1942, n. 262 (hereinafter also the "Civil Code).
Torrefazione Goriziana s.r.l reserves the right to change the General Conditions of Sale by giving notice on this page of the site. The applicable General Conditions of Sale are those in force at the time of placing an order. Any changes will be effective after publication on the site.
The Seller is to be identified in: Torrefazione Goriziana s.r.l. Registered office: Via Terza Armata 91, 34170 Gorizia (Go) VAT number: 00055880314 Rea number: 3193
INFORMATION AND IMAGES RELATED TO THE PRODUCTS
The images of the products may not be perfectly representative of their characteristics but may differ in color, size, accessory products represented. All the support information to buy are intended as simple generic information material, not referable to the real characteristics of a single product.
Le immagini sul sito appartengono a Torrefazione Goriziana srl. Ogni uso non autorizzato di queste immagini senza l’espresso consenso è vietato e ogni trasgressore sarà perseguitato a norma di legge.
Product prices are inclusive of all taxes and duties except for duties and other charges that will eventually be applied by the customs of the country of destination. All prices are expressed in euros. Shipping costs are charged to the customer, except for any promotions.
ORDER OF PRODUCTS
The essential characteristics and prices of the Products are shown in the offer relating to each Product. Orders that come from subjects who have not reached the age of majority will not be accepted. To purchase the Products, the Customer must fill in online and send to Torrefazione Goriziana s.r.l. the order form in electronic format.
Before submitting your purchase order, the customer will have the opportunity to correct any data entry errors by following the appropriate modification procedure contained on the site. In particular, the customer has the right to change the quantity and type of products that intends to purchase, adding or removing one or more Products from the "cart".
By sending the order, the Customer acknowledges and declares that he has read all the information provided to him during the purchase procedure and fully accepts the General Conditions. Torrefazione Goriziana s.r.l. reserves the right to evaluate the acceptance of orders received. Torrefazione Goriziana s.r.l. will notify the Customer of the impossibility of accepting orders received within 30 days from the day following that on which the Customer has sent the order to Torrefazione Goriziana s.r.l. and will refund any sums already paid by the customer for the payment of the supply.
No contract is to be considered concluded between Torrefazione Goriziana s.r.l. and the Customer if there are justified reasons to believe that the Customer does not operate on the basis of an effective and genuine interest in the purchase of the products ordered. In such cases, the order sent by the Customer must be considered as having no effect. Torrefazione Goriziana s.r.l. will send to the Customer, by e-mail, a communication certifying the non-conclusion of the Contract, also taking care of the cancellation of any charge and / or expense charged to the Customer.
Torrefazione Goriziana s.r.l. reserves the right to limit the purchase quantity on the same product to the same person or address
TERMS OF PAYMENT
The Customer can pay the price of the Products and the related delivery costs by: • Credit card, Paypal. (Payments made with all major credit cards are accepted, including: Visa, and MasterCard) • Wire transfer (At the following coordinates: BANCA INTESA SAN PAOLO S.P.A.
BRANCH OF GORIZIA AG. N. 2 IBAN IT49E0306912402074001601981)
ORDER RECEIPT CONFIRMATION
Received an order Torrefazione Goriziana s.r.l. will automatically send a confirmation of receipt by e-mail, in which all the details of an order itself, the essential characteristics of the product ordered, its price, the amount paid, the existence of the right of withdrawal - will be summarized indication of the times and methods for returning the goods - the geographic address for presenting any complaints and information on existing assistance services and commercial guarantees.
Following the receipt of the order Torrefazione Goriziana s.r.l. will check the availability of the product ordered and the existence of the other conditions for the sale and only after this verification will it ship the product. In the event that he is unable to process an order received, he will promptly communicate it to the Customer.
The client's right to compensation for damages or indemnity is excluded, as well as any contractual or non-contractual liability for direct or indirect damages to persons and / or things caused by the non-acceptance of an order.
The Products purchased on the Site will be delivered to the address indicated by the Customer. In any case, the customer has the right to request the delivery of the products to a natural person of his choice. No deliveries will be made to PO boxes. For each order placed on the Site, Torrefazione Goriziana s.r.l. issues an invoice or a receipt of the shipped goods, sending it together with the package or also by e-mail. For the issue of the invoice, the information provided by the Customer at the time of the order is authentic. No change in the invoice will be possible after its issue.
All purchases will be delivered by express courier with which Torrefazione Goriziana s.r.l. has entered into collaboration agreements (hereinafter, only "Courier") from Monday to Friday, excluding holidays and national holidays. Torrefazione Goriziana s.r.l. is not responsible for unpredictable delays. In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with the Consumer Code, the Products will be delivered within 10 (ten) days, except for delays and in any case no later than 30 (thirty) days from the following day to the one in which the customer sent the order The costs of delivery of the goods are charged to the Customer and are clearly highlighted on the Site and in the order form.
For the delivery of the goods, the presence of the Customer or his representative at the address of the recipient indicated in the order is required. Upon delivery of the goods by the courier, the customer is required to check that the number of packages delivered corresponds to what is indicated in the delivery document and that the package is intact or unaltered. Any damage to the package and / or the Products or the mismatch in the number of packages must be immediately contested by means of a written control reservation on the proof of delivery of the Courier. Once the Courier document has been signed, the Customer will not be able to make any objection regarding the external characteristics of the package delivered. Torrefazione Goriziana s.r.l. is not responsible for any duties or purchase restrictions applied to the customs of the destination countries.
RIGHT OF WITHDRAWAL
• In execution of the provisions of Legislative Decree 21 February 2014, n.21 implementing Directive 2011/83 / EU on consumer rights, the Customer can return the purchased product and get a refund of the purchase amount actually paid, without no penalty and without specifying the reason. The right of withdrawal consists in the right to return the purchased products to the seller and consequently obtain a refund of the purchase price of the products.
• The right of withdrawal can be exercised within 7 days from the date of receipt of the product in the following ways:
• Before the expiry of the aforementioned term, the Customer sends a communication from which the intention to withdraw is explicitly inferred. The communication can be sent, within the aforementioned term, by:
- e-mail to the e-mail address: email@example.com
- Registered at the address Via Terza Armata 91, 34170 Gorizia (GO)
The customer service of Torrefazione Goriziana srl, having checked the conditions for exercising the right of withdrawal, will contact the consumer in order to indicate the place where they must return the intact products, within fourteen days, excluding holidays and weekends, starting from from the date of communication of the withdrawal.
The costs of returning the purchased products are borne by the consumer. In the event that the value of the products has undergone a decrease caused by handling other than that necessary to establish the nature, characteristics and functioning of the products, (for example: damaged products, not packed regularly or completely, or in which certain parts are missing or have been damaged, such as components, elements, accessories, packaging materials, boxes, documentation and / or other objects), Torrefazione Goriziana srl, will refund the customer the purchase amount less the value of said decrease. With the limitations mentioned above, Torrefazione Goriziana s.r.l. will refund the amount actually paid by the Customer within 14 days of receiving the withdrawal notice, by credit note on the credit card.
In the event that the Customer returns products beyond the above term or in the case of products that are open and / or partially used and that do not lend themselves to be returned, the right of withdrawal does not apply and Torrefazione Goriziana s.r.l. will return the purchased good to the Customer by charging the shipping costs.
DEFECTS OF CONFORMITY, WARRANTY AND REPLACEMENT
The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of Products other than food products. To take advantage of the guarantee, the customer must keep the invoice, or, where non-existent, the transport document In case of lack of conformity of Products sold by Torrefazione Goriziana s.r.l. the Customer must immediately contact Customer Service at firstname.lastname@example.org
The customer has the right to restore, without charge, the conformity of the goods by replacing or an adequate reduction in the price or termination of the contract. The Customer forfeits these rights if he does not report to Torrefazione Goriziana s.r.l. the lack of conformity within two months from the date on which he discovered the defect. The direct action to assert defects not maliciously concealed by Torrefazione Goriziana s.r.l. in any case, it is prescribed within twenty-six months from the delivery of the goods. If the purchased product appears to have been damaged during transport, the Customer may request its replacement within the 10-day deadline from receipt.
The product to be replaced must be sent, in normal condition, to the following address: Torrefazione Goriziana s.r.l., Via Terza Armata, 91, 34170 Gorizia (GO)
The fulfillment of the new order is subject to the availability of the requested Products.
The information relating to the Products provided on the Site is constantly updated. However, the complete absence of errors cannot be guaranteed. Torrefazione Goriziana s.r.l. reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update the information at any time without prior communication.
APPLICABLE LAW AND COMPETENT COURT
These General Conditions are governed by Italian law and must be interpreted in accordance with Italian laws. For disputes arising from the interpretation, validity and / or execution of these General Conditions, the mandatory territorial jurisdiction will be that of the judge of the Forum of Gorizia.
For further information, you can write directly on the website in the "Contacts" section or by e-mail to the following address: email@example.com